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Public-facing heritage organisations will need to continue their earned-income focus in 2025
In 2023 we asked heritage organisations who work directly with the public how their peak season had gone – the answers were stark, and heavily featured the struggle to navigate cost increases, particularly rising energy prices, as inflation ran at its highest level for decades. This year when we repeated the questions, that instant and…
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Reflections on Peak Season 2024
Results from November 2024 Panel Research In November, a total of 145 UK Heritage Pulse panel members responded to at least one question in the survey. The first section of the survey asked respondents to reflect on April – September 2024 in comparison to last year. The following section was the third of an updated…
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Signposts: Building confidence through better internal communication
Recent findings from the Heritage Pulse Monitor (October 2024) highlighted some important communication gaps within heritage organisations. Most notably, staff members not in leadership positions express less confidence in their organisations’ ability to adapt to financial pressures. The survey also revealed that voluntary organisations face particular challenges, with respondents reporting lower scores in understanding their…
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Signposts: Supporting heritage teams through change
The latest Heritage Pulse Monitor (October 2024) survey showed a decrease in the proportion of respondents planning to stay with their current organisations for the next 12 months, compared to September 2023. This shift can create significant challenges for heritage organisations, where specialist knowledge and established relationships play such vital roles in delivering services and…
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Heritage Pulse Monitor – October 2024 Update
Results from October 2024 Panel Research In October, a total of 272 UK Heritage Pulse panel members responded to at least one question in the survey. This was the second of an updated edition of “Pulse Monitor”, questions which track the individual and organisational resilience of respondents. These questions were previously asked quarterly, and as…
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Opportunities for young people, and whether attitudes to publicly embracing EDI are changing
Results from September 2024 Panel Research In September, a total of 205 UK Heritage Pulse panel members responded to at least one part of a two-part survey. Part one consisted of questions on how the sector is breaking down barriers to opportunity. The survey explored access to career paths for people from all backgrounds, together…
